Privacy Policy — tka999

1 Introduction

tka999 is committed to protecting the privacy and personal data of every individual who interacts with our platform. This Privacy Policy sets out in clear, formal terms how tka999 collects, uses, stores, shares, and safeguards the personal information you provide when registering an Account, making deposits or withdrawals, placing bets, contacting customer support, or simply browsing the tka999 website at tka999.vip.

tka999 operates as an online casino and sports betting platform serving players primarily in Bangladesh. All financial transactions on the Platform are denominated in Bangladeshi Taka (BDT), and tka999 supports popular local payment methods including bKash, Nagad, Rocket, and Upay, in addition to international card networks.

This Policy should be read alongside the tka999 Terms and Conditions and the Responsible Gaming Policy, both of which are available on the Platform. In the event of any inconsistency between this Policy and those documents on a matter of data privacy, this Privacy Policy shall take precedence.

The Effective Date of this Policy is January 1, 2026. tka999 will revise this Policy periodically and will notify registered players of material changes by email and through a prominent notice on the Platform.

2 Data We Collect

tka999 collects personal data that is necessary and proportionate to the purposes described in this Policy. The categories of personal data we may collect are set out in the table below:

tka999 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data, or health information unless specifically required by law or where you voluntarily provide such information in the context of a responsible gaming request.

3 How We Collect Data

tka999 collects personal data through the following channels:

• Direct Collection: Information you provide directly when completing the registration form, submitting KYC documents, making a deposit or withdrawal, filling in contact or support forms, participating in promotions, or communicating with our support team via live chat, email, or WhatsApp.
• Automated Collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access and interact with the Platform. This data is collected on every session regardless of whether you are logged in.
• Third-Party Sources: Identity and financial verification data received from payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), KYC verification service providers, and fraud-detection partners. tka999 may cross-reference data from these sources with information you have provided directly to verify accuracy and detect fraudulent activity.
• Public Sources: In limited circumstances relevant to fraud prevention or responsible gaming obligations, tka999 may consult publicly available sources such as self-exclusion registries or sanctions lists.

4 How We Use Your Data

tka999 uses collected personal data for the following purposes:

• Account Management: To create, maintain, verify, and secure your tka999 Account, including processing login authentication and enforcing single-account policies;
• Service Delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to credit winnings; to apply bonuses; and to deliver the games and betting markets available on the Platform;
• KYC and Fraud Prevention: To verify your identity and age (18+ requirement), to detect and prevent fraudulent activity, money laundering, unauthorised account access, and bonus abuse;
• Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling behaviour, to apply player-requested restrictions such as deposit limits and self-exclusion, and to fulfil any regulatory duty-of-care obligations;
• Customer Support: To respond to your enquiries, complaints, and support requests submitted via email, live chat, or WhatsApp, and to maintain records of those communications;
• Platform Improvement: To analyse aggregate usage patterns, test new features, and improve the overall quality and performance of the tka999 Platform;
• Marketing Communications: To send you promotional emails, bonus notifications, and personalised offers where you have given explicit consent to receive such communications. You may withdraw this consent at any time;
• Legal Compliance: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and to enforce our Terms and Conditions.

5 Legal Basis for Processing

tka999 processes your personal data on one or more of the following legal bases, depending on the purpose of processing:

• Contractual Necessity: Processing required to perform the contract between tka999 and you as a registered Player — including account creation, payment processing, game delivery, and bonus application;
• Legal Obligation: Processing required to comply with applicable laws — including age verification, anti-money-laundering checks, and responses to lawful authority requests;
• Legitimate Interests: Processing carried out for tka999's legitimate business interests where those interests are not overridden by your privacy rights — including fraud prevention, platform security, and aggregate analytics;
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and optional personalisation features. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing

tka999 does not sell, rent, or trade your personal data to unaffiliated third parties for commercial purposes. We share personal data only in the following limited and controlled circumstances:

• Payment Processors: Financial data is shared with bKash, Nagad, Rocket, Upay, and card network processors solely to facilitate deposits and withdrawals. Each payment partner operates under its own privacy policy and security standards;
• Identity Verification Providers: Identity and document data may be shared with third-party KYC service providers to perform age verification and anti-fraud checks. These providers are contractually bound to process data only on tka999's instructions;
• Game Providers: Certain technical and usage data (such as session tokens and account identifiers) may be shared with game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi to enable game delivery and resolve technical disputes;
• Regulatory and Law Enforcement Authorities: tka999 will disclose personal data to competent authorities where required to do so by law, court order, or regulatory obligation. Where legally permissible, tka999 will endeavour to notify you of such disclosures;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of tka999's business, player data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.

7 Data Retention

tka999 retains personal data for as long as is necessary to fulfil the purposes described in this Policy and to comply with applicable legal obligations. The following retention principles apply:

• Active Accounts: Personal data associated with an active Player Account is retained for the duration of the account relationship;
• Closed Accounts: Following account closure — whether voluntary or due to Terms breach — tka999 retains transaction records, KYC documentation, and communications data for a minimum period of five years to satisfy anti-money-laundering and financial record-keeping obligations;
• Marketing Data: Consent records and associated marketing preference data are retained for the duration of the marketing relationship and for a reasonable period thereafter to evidence consent history;
• Technical Logs: Server and session logs are retained for a rolling period of up to 24 months and are then securely deleted;
• Support Communications: Live chat transcripts and email correspondence with customer support are retained for up to three years from the date of the interaction.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

8 Security Measures

tka999 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and tka999 servers;
• Encrypted storage of passwords using industry-standard hashing algorithms — tka999 does not store passwords in plain text;
• Access controls that restrict employee access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Automated fraud and anomaly detection systems that monitor for unusual account activity in real time;
• Secure disposal procedures for physical and electronic records containing personal data upon expiry of the applicable retention period.

While tka999 takes every reasonable precaution to protect your data, no electronic transmission or storage system is entirely immune to security risks. In the event of a data breach that is likely to result in a high risk to your rights, tka999 will notify affected players without undue delay in accordance with applicable notification obligations.

You play an important role in your own account security. Please use a strong, unique password for your tka999 Account and never share your login credentials with any third party. tka999 will never ask you for your password through any communication channel.

9 Cookies and Tracking Technologies

tka999 uses cookies and similar tracking technologies (including web beacons and local storage) to operate and improve the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function. These cookies maintain your login session, remember your security preferences, and prevent cross-site request forgery. They cannot be disabled without breaking core Platform functionality;
• Performance and Analytics Cookies: Used to collect aggregate, anonymised data about how players navigate the Platform — including pages visited, time spent, and error rates. This data helps tka999 identify areas for improvement. No individually identifiable data is shared with analytics providers;
• Functional Cookies: Used to remember your preferences such as preferred language, notification settings, and last-visited game categories, to provide a more personalised experience;
• Marketing Cookies: Used only where you have provided explicit consent to receive personalised promotional content. These cookies track whether you have previously interacted with tka999 marketing materials.

You can manage your cookie preferences at any time through your web browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the Platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

10 Your Privacy Rights

As a Player whose personal data is processed by tka999, you hold the following rights in respect of that data:

• Right of Access: You may request confirmation of whether tka999 holds personal data about you and, if so, a copy of that data along with information about how it is used;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data tka999 holds about you. Where possible, corrections to core account details can be made directly through your Account profile page;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to legal and regulatory retention obligations that may require tka999 to retain certain data notwithstanding a deletion request;
• Right to Restrict Processing: You may request that tka999 restrict processing of your personal data in certain circumstances, for example while the accuracy of data is contested;
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to Object: You may object to processing based on tka999's legitimate interests, including processing for direct marketing purposes. An objection to direct marketing will always be honoured immediately;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please submit a written request to tka999 support at [email protected], clearly identifying yourself and the specific right you wish to exercise. tka999 will respond to verified requests within 30 calendar days. In complex cases, tka999 may extend this period by a further 60 days and will notify you accordingly.

tka999 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

11 Children's Privacy

Age verification is a mandatory step in the tka999 registration process. Any Account found to belong to a person under the age of 18 will be immediately closed, all balances will be forfeited, and any personal data collected in connection with that Account will be securely deleted, except to the extent that retention is required for legal purposes such as reporting the underage registration attempt.

If you are a parent or guardian and believe that a minor in your care has registered a tka999 Account, please contact us immediately at [email protected]. tka999 will investigate and take appropriate action promptly upon receiving such a notification.

12 Third-Party Links and Services

The tka999 Platform may contain references to or integrations with third-party services, including game studios and payment providers. While tka999 exercises due diligence in selecting its third-party partners, tka999 is not responsible for the privacy practices or content of those third-party services.

Each third-party service provider you interact with — including bKash, Nagad, Rocket, Upay, Pragmatic Play, Evolution Gaming, and others — operates under its own privacy policy. tka999 encourages you to review the privacy policies of any third-party services you use in connection with your tka999 experience.

tka999 does not include external outbound links to unrelated websites. All navigation within the Platform remains internal to tka999.vip.

13 Policy Updates

tka999 reserves the right to amend this Privacy Policy at any time. The most current version will always be available at tka999.vip/privacy-policy. The Effective Date at the top of this document reflects when the current version came into force.

Where changes to this Policy are material — meaning they substantively affect how your personal data is collected, used, or shared — tka999 will notify registered Players via the email address associated with their Account at least seven days before the changes take effect.

Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should close your Account by contacting support at [email protected] and request the return of any Real Money Balance prior to the effective date.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which tka999 processes your personal data, please reach out using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the Platform
• WhatsApp Support: Monday to Saturday, 09:00–21:00 BST
• Email Response Time: 2–6 hours during standard operating hours

All formal data rights requests and legal correspondence relating to privacy must be submitted via email to the address above. tka999 will not accept privacy-related requests through live chat alone, as written records of such requests must be maintained.